Standard Delivery
Within 14 Working Days (excluding Weekends and Bank Holidays)

Express Service
Within 5 Working Days (excluding Weekends and Bank Holidays) Delivery Charge Applies, Call 0870 444 9786  for details.

Next Day/Nominated Day Service
You can specify which day you would like to receive delivery (excluding Sundays and Bank Holidays) Delivery Charge Applies, Call 0870 444 9786 for details.

XDP Homedrop/Large Item 2 Men Delivery
On large Screen orders we are able to offer you  XDP Homedrop (excluding Sundays and Bank Holidays) Delivery Charge Applies, Call 0870 444 9786 for details.

Homedrop is the division of XDP that operates a dedicated 2-man delivery network. We provide 2-man delivery of many household items, direct to your door.

All Homedrop deliveries are made between 3 and 5 days from dispatch from us. Items in the XDP Homedrop network are booked in with you, to ensure that a succesfull delivery is made to everyones satisfaction.

 * Multizone AV will only deliver goods to the “CARDHOLDERS NAME AND ADDRESS”*.   Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver certain items to certain areas due to their size/delicate nature. Please contact us prior to ordering for more details as an extra delivery charge may occur. This is calculated on our Website once your postcode has been entered. This mainly applies to all types of televisions or larger items.

If you live within one of the following postcode districts or outside of the UK please email or telephone for a delivery quotation.

• AB, DD, BT, IM, PA, PH, IV, KA, KW, HS, ML, EH, GY, G, KY, JE, PO11/31/32/33/34/35/36/37/38/39/40/41, TR21, ZE, ZZ.
• Please note we do not send goods outside of the UK, Northern Ireland or to BFPO addresses (Eire included) and some other remote areas of Scotland.

The majority of our deliveries are made within 3-5 working days but please allow up to 10 working days.  Express Delivery (24hr/48hr) Is Available At An Additional Cost. Manufacturers direct deliveries can take up to 14 days.

• *“Working days” means all days other than Saturdays, Sundays and public holidays *.

There are occasions where the demand on certain products outstrips supply, in these cases delivery may take up to a maximum of 30 days. If this problem arises, MultizoneAV will contact you to update you on the progress of your order. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 6.00pm Monday - Friday. If a specific day delivery is required (e.g. Saturday) we may be able to arrange this for you but at an extra cost.

Our courier company are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions). Our Couriers will only deliver goods to ground floor. Please note that we are depending on third party couriers for delivery of your goods. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods if not caused by us. This relates solely to the delivery aspect of providing goods.

In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email, sales@multizoneav.com, or telephone the service dept on 08704449786.We suggest you keep your original packaging in case you have any reason to return your purchase (see faulty or damaged goods below). The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. However, we strongly advise you use the original packaging.

When returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation. * The customer who has ordered the goods must sign for all goods on delivery*. If a delay of more than 30 days occurs, the consumer will be notified by us of the expected delivery date, however they may cancel the order and we will refund any money paid by the customer for the goods should the new delivery date be unacceptable.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.

Please note if goods are not received within 5 working days of the goods being despatched you must notify MultizoneAV within this time period. This is purely for security purposes to protect us and indeed the customer directly. * On certain deliveries we may ask for a manual verification swipe of your Credit / Debit card which was used for purchase *. This is purely for Security reasons.