Q: What type of products and brands do you supply?

A: We are authorised dealers for more than 10 of the leading brands in Consumer Electrical and are very price competitive. Everything from headphones to complete Home Cinema system.

Q: What if I can't see the item I want on the site?

A: If its a brand that we carry and you can't see the item that you want, we may still be able to get it for you, simply ask us. Either send us an email to sales@hcsdirect.co.uk or telephoning us on 01708 742 728 and we'll see what we can do for you.

Q: How can you compete with High Street Chain Stores?

A: We also have a high street presence and with our experience of dealing direct with manufacturers and buying bulk, means that we can offer extremely competitive prices too, especially online. Having grown from a small familly run company, we are focused on providing the professional, knowledgeable customer service that we know customers expect.

Q: How can I pay for my goods?

A: We accept all major credit cards, can offer finance packages and can accept payment by cheque or postal order. Again, simply ask our sales staff or send us an email for more information.

Q: When will my goods be delivered?

A: Most products are delivered within 2-3 working days of clearance of your payment. If there is a delay or problem that prevents us from sending the goods, we will let you know. More delivery information can be found on our delivery information page, click [here] for details.

Q: What if I live outside the UK?

A: Sorry, but we do not deliver outside of the UK.

Q: What about guarantees and back-up service?

A: All products come with the standard 1 year manufacturers' warranty and we provide a full back-up service in the unfortunate event of anything going wrong. In the event of a fault please contact our Service Department on 01708 742 728.

Q: I want peace of mind with my purchase, can I buy extended warranty protection on my product purchased from you?

A: Of course, we offer 3 and 5 Years Extended Warranty Cover backed by Domestic and General Insurance. Many of our customers purchase this for extra peace of mind. Naturally we honor this in the same way as a regular warranty, and it also has the advantage of covering accidental breakages. For more information click here.

Q: What information do you collect and why?

A: The basic details we collect when you register on the site are used simply to form a member profile to make repeat purchasing quick and efficient, keep a history of what you have purchased and allow you to track your orders, from payment to delivery. We will definitely not pass your details on to third parties.

Q: What should I do if I have a complaint?

A: If you are at all dissatisfied with the products or service you receive from HCS Direct, please contact us, and we will do our utmost to try and rectify your problem.